Delete your account

What this page is

Grocery Docket is a receipt-tracking app made by RedDragon Development, based in New Zealand. This page covers one thing: how to delete your account and the data in it, and what stays behind and why. For everything else, see the privacy policy.

Delete from inside the app

The fastest way, and the one we'd recommend if you can still sign in:

1. Open Grocery Docket and sign in.
2. Tap the settings icon, reachable from any tab.
3. Tap "Data & privacy".
4. Scroll down to "Delete data", near the bottom — it's marked in red.
5. Switch on all four groups: "Receipts & line items", "Products & aliases", "Extraction quality history" and "Shelf prices & shopping list".
6. Type DELETE into the box that appears, exactly as shown.
7. Tap "Delete permanently".

This happens immediately — there's no waiting period, no undo, and nothing we can restore from a backup afterwards.

If you can't get into the app

Email [email protected] from the address your account uses, and ask us to delete your account. That address is how we confirm it's really you — there's no separate password reset or identity check beyond the request coming from your own inbox. A real person reads these personally; expect a reply within a few days, not instantly. We'll delete the same things listed below and let you know once it's done.

What gets deleted

Choosing all four groups above — in the app, or by asking us — deletes:

• Every receipt you've added, its line items, and the photo or PDF stored with it. A receipt's kept image goes with it in the same action; there's no separate step to remove it.
• The products your receipts have been matched to, and the name and barcode matches learned along the way.
• Your extraction quality history — the record of how well the app has read your receipts.
• Shelf prices you scanned or photographed but never bought, and your shopping list.

If you'd been sharing prices with the community pool, deleting your receipts and shelf prices removes your contribution to it too. There's no separate anonymised copy sitting anywhere — every community price is worked out fresh from other people's own data each time someone checks, never stored aside. So your prices come out of it as soon as the receipts and shelf prices behind them are gone, the same way opting out already does. What that can't do is undo a number someone already looked at before you deleted anything — a typical price the app showed an hour ago doesn't rewrite itself after the fact — but nothing of yours sits in the pool from that point on.

What is kept, and why

Your sign-in — the email address and login itself — isn't removed by the steps above. Deleting your data empties the account; it doesn't close it. If you'd also like the login closed, say so in your email and we'll do that by hand — it isn't yet something the app can do on its own.

A few settings tied to that login stay for the same reason: your sharing preference, theme and monthly budget belong to the login, not to any of the four groups above, and go only if the login itself is closed.

If you'd joined a household with someone else, that membership isn't touched by a data delete either — leave it separately from Data & privacy → Household, or mention it in your email and we'll remove it for you.

One case deletes itself without asking: a guest account — the kind created automatically when you scan a receipt before signing in — that sits untouched for 30 days has its receipts, shopping list and extraction history removed on its own. Add an email under Settings → Account before then to keep it.

Deleting only some things

The four groups above don't have to go together. Each can be switched on its own from the same "Delete data" screen — keep your receipts and clear only your shelf prices and shopping list, say, or drop your extraction history without touching anything else. Deleting products & aliases unlinks your receipts from any tracked product but leaves the receipts and their line items in place.

Contact

Questions about any of this: [email protected].